Refund policy

Returns & Exchanges — NØVEM

Last updated: 2/5/2026

At NØVEM, we design garments with precision and intention. If something is not right, we are here to help.

Items may be returned within 14 days of delivery if they meet the following conditions:

Items that do not meet these standards will be declined and returned to the sender.

The following purchases are final sale and not eligible for return or exchange:

We currently offer size exchanges only.

If your requested size is unavailable, you may choose between:

NØVEM covers the cost of shipping the replacement item. Customers are responsible for return shipping.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We strongly recommend using a trackable shipping method, as NØVEM cannot be responsible for returns lost in transit.

Once your return is received and inspected, refunds are issued to the original payment method within 5–10 business days.

Original shipping fees are non-refundable.

If your order qualified for free shipping, the original shipping cost may be deducted from your refund.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:

novemfashion@yahoo.com

Include your order number and photos so our team can resolve the issue immediately.

To initiate a return, please contact:

novemfashion@yahoo.com

Include:

Our team will provide next steps within 1–2 business days.

To protect the integrity of our releases, NØVEM reserves the right to refuse returns from customers who demonstrate excessive return activity.